Frequently Asked Questions

We've compiled a list of our most frequently asked questions to help address any questions or concerns you might have about our products and business. Drop us an if the answer you're looking for isn't provided here.

Questions about our new Digital Products:

• Pranamaya Studio Online Courses
• Digtial Download Products

General questions about ordering, plus our DVDs, CDs and Books:

• Can I track my package?
• Can I just order the old-fashioned way?
• How does the 10% off program work?
• Are your DVDs region encoded; will they play outside the USA?
• What is your return policy?
• Is my credit card and personal information secure?
• What is your e-mail address policy?
• I don't have a coupon, what do I do?
• Will I have to pay a customs duty for an international order?
• Why is international shipping so expensive?
• What if my package arrives damaged?
• What do I do if my DVD is skipping or freezing?
• How does your affiliate program work?


Q: Can I track my order shipping progress?
A: Yes. Simply login to your account, click on 'My Orders' on the right hand navigation bar, and select the order in question. Order status and shipping information will be displayed for that order. If you need further information, simply e-mail us by clicking on the Contact Us link at the bottom of the page.

Q: Can I just order the old-fashioned way?
A: Sure. As a small company we prefer to handle orders online or through the mail. Simply place an order on this website as though you were going to pay by credit card. At the point the system asks for your card number, don't enter anything but print out that webpage and mail it to us along with payment to Pranamaya, 2 Connecticut St., 2nd Floor, San Francisco, CA 94107.

Q: How does the 10% off program work?
A: If you purchase two or more DVDs, you will automatically receive 10% off all DVDs. This offer does not include sale items, books or CDs.

Q: Are your DVDs region encoded; will they play outside the USA?
A: No, we do not region encode our DVDs (actually they are encoded region 0 for all regions). This allows any player in the world access to our DVDs; but, they are recorded and encoded with the NTSC video format, and your player must be able to handle this. Many overseas players are dual-format, so this usually isn't a problem; but be sure to double check before ordering.

Q: What is your return policy?
A: We accept returns on unopened, undamaged items, minus a 15% restocking fee. For opened items, we will refund 50% of the purchase price. Please review the substantial amount of material available to preview our products to ensure that you are comfortable with what you are ordering.

If you are having a technical problem or have a damaged DVD, please contact us for a replacement. We cover the full cost of replacement for any damaged products.

Q: Is my credit card and personal information secure?
A: Absolutely. We use state of the art 128-bit encryption technology for our data capture and processing, ensuring a fully secure transaction. Some browsers will send a warning that there are secure and non-secure elements displayed on a web-page; in our case all of your sensitive data is secure, and it is merely a few of our graphics that may be causing your browser to give this error. We also do not share your personal information with anyone, for any reason, at any time.

Q: What is your e-mail privacy policy?
A: We use your e-mail address to periodically send updates about our current and upcoming products. We will never share this list with anyone for any reason.

Q: I don't have a coupon, what do I do?
A: We use the coupon system for occasional sales and for customers ordering with special circumstances. If you see the 'Enter Coupon Here' box but don't have a coupon, there's nothing to worry about. They are used in only limited circumstances, and unless you've specifically been given a coupon you're unlikely to use this. Joining our email list is the best way to ensure that you will be notified of any special sale coupons.

Q: Will I have to pay a customs duty for an international order?
A: Possibly. We have had reports of customers needing to pay import duties on several occasions, but not in every case. Unfortunately we have no control over this, and cannot predict whether or how much duty you might need to pay in your own country.

Q: Why is international shipping so expensive?
A: We offer USPS Global Priority Mail and USPS Global Express Mail for our out-of-country shipments. These services are not the cheapest available, but they are generally reliable. We have lost many packages with overseas shipping, and replace them at our own cost. As a result we must do everything to ensure that these packages will arrive safely and securely. We do not charge any markup on what we pay our shipping service, so the costs offered are exactly what it costs us to provide them.

Q: What if my package arrives damaged?
A. If you notice the package is damaged upon arrival, indicate to the carrier that it is damaged and that you cannot accept it. If it has already been delivered and is damaged, contact us right away and we'll arrange for a replacement.

Q: What do I do if my DVD is skipping or freezing?
A: The first thing to do is flip the disc over and examine the underside for dirt or scratches. If you see anything unusual, clean it gently with a soft, lint-free cloth moving gently from the center hub outwards. Do NOT use a circular polishing motion, as you can further damage the DVD. If the problem persists, please try to replicate the error in another player, either a set-top or a computer DVD player. Sometimes there are slight incompatibilities between players, and one might work where another doesn't. If this doesn't solve the problem, contact us to arrange for a replacement.

Q: How does your affiliate program work?
A: Our Affiliate Program has been temporarily suspended. Use the Contact Us link at the bottom of the page to drop us a note if you would like be notified when it is reinstated.