Frequently Asked Questions

 

We've compiled a list of our most frequently asked questions to help address any questions or concerns you might have about our products and business. Drop us an

if the answer you're looking for isn't provided here.

Questions about our new Digital Products:

• Pranamaya Studio Online Courses
• Digtial Download Products

General questions about ordering, plus our DVDs, CDs and Books:

• How does Fast and Free Shipping work?
• How does the Buy 2 DVDs, Get 1 Free offer work?
• Can I track my package?
• Can I just order the old-fashioned way?
• Are your DVDs region encoded; will they play outside the USA?
• What is your return policy?
• Is my credit card and personal information secure?
• What is your e-mail address policy?
• I don't have a coupon, what do I do?
• Will I have to pay a customs duty for an international order?
• Why is international shipping so expensive?
• What if my package arrives damaged?
• What do I do if my DVD is skipping or freezing?



Q: How does Fast and Free Shipping work?
Most orders ship within one business day. USPS First Class shipping is now free for all domestic orders. International shipping and other domestic shipping methods such as UPS Ground will continue to be available at additional cost.

Q: How does the Buy 2 DVDs, Get 1 Free offer work?
Simply add three DVD products to your shopping cart. When you check out, the amount of the cheapest DVD will be discounted from your total. There is no limit to this discount. For every two DVDs you buy, you can add another one free: buy 4 and get 2 free. Discount will be applied to DVDs of lesser value first. Multi-DVD sets and bundles count as one product. Free DVD must be added to cart at time of purchase.

Q: Can I track my order shipping progress?
A: Yes. Simply login to your account, click on 'My Orders' on the right hand navigation bar, and select the order in question. Order status and shipping information will be displayed for that order. If you need further information, simply e-mail us by clicking on the Contact Us link at the bottom of the page.

Q: Can I just order the old-fashioned way?
A: Sure. As a small company we prefer to handle orders online or through the mail. Simply place an order on this website as though you were going to pay by credit card. At the point the system asks for your card number, don't enter anything but print out that webpage and mail it to us along with payment to Pranamaya, 584 Castro St #560, San Francisco, CA 94114.

Q: Are your DVDs region encoded; will they play outside the USA?
A: We do not region encode our DVDs (actually they are encoded region 0 for all regions). This allows any player in the world access to our DVDs; but, they are recorded and encoded with the NTSC video format, and your player must be able to handle this. DVD players in many regions of the world are dual-format, so the NTSC format is rarely a problem; but be sure to double check your player before ordering.

Q: What is your return policy?
A: We offer a 100% satisfaction guarantee on all products returned within 30 days of purchase. If you are unsatisfied with your purchase, return it to Pranamaya, 584 Castro St #560, San Francisco, CA 94114. You must include a copy of your order email or your packing slip and we must receive it within 30 days of purchase. Refunds can only be made to the credit card that was used to make the purchase. We will refund 100% of purchase price of the DVD, minus any discounts and shipping costs. We cannot accept returns on DVDs purchased from other websites or shops. 

After 30 days from the purchase date, we only accept returns of unopened DVDs, subject to a 15% restocking fee, minus any discounts and shipping costs.

If you are having a technical problem or have a damaged DVD, please contact us for a replacement. We cover the full cost of replacement for any damaged products.

Q: Is my credit card and personal information secure?
A: Absolutely. We use state of the art 128-bit encryption technology for our data capture and processing, ensuring a fully secure transaction. Some browsers will send a warning that there are secure and non-secure elements displayed on a web-page; in our case all of your sensitive data is secure, and it is merely a few of our graphics that may be causing your browser to give this error. We also do not share your personal information with anyone, for any reason, at any time.

Q: What is your e-mail privacy policy?
A: We use your e-mail address to periodically send updates about our current and upcoming products. We will never share this list with anyone for any reason.

Q: I don't have a coupon, what do I do?
A: We use the coupon system for occasional sales and for customers ordering with special circumstances. If you see the 'Enter Coupon Here' box but don't have a coupon, there's nothing to worry about. They are used in only limited circumstances, and unless you've specifically been given a coupon you're unlikely to use this. Joining our email list is the best way to ensure that you will be notified of any special sale coupons.

Q: Will I have to pay a customs duty for an international order?
A: Possibly. We have had reports of customers needing to pay import duties on several occasions, but not in every case. Unfortunately we have no control over this, and cannot predict whether or how much duty you might need to pay in your own country.

Q: Why is international shipping so expensive?
A: We offer USPS Global Priority Mail and USPS Global Express Mail for our out-of-country shipments. These services are not the cheapest available, but they are generally reliable. We have lost many packages with overseas shipping, and replace them at our own cost. As a result we must do everything to ensure that these packages will arrive safely and securely. We do not charge any markup on what we pay our shipping service, so the costs offered are exactly what it costs us to provide them.

Q: What if my package arrives damaged?
A. If you notice the package is damaged upon arrival, indicate to the carrier that it is damaged and that you cannot accept it. If it has already been delivered and is damaged, contact us right away and we'll arrange for a replacement.

Q: What do I do if my DVD is skipping or freezing?
A: The first thing to do is flip the disc over and examine the underside for dirt or scratches. If you see anything unusual, clean it gently with a soft, lint-free cloth moving gently from the center hub outwards. Do NOT use a circular polishing motion, as you can further damage the DVD. If the problem persists, please try to replicate the error in another player, either a set-top or a computer DVD player. Sometimes there are slight incompatibilities between players, and one might work where another doesn't. If this doesn't solve the problem, contact us to arrange for a replacement.