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Frequently Asked Questions
We've compiled a list of our most "frequently asked questions" to help address any questions or concerns you might have about our products and business practices. Please send us an email if the information you're looking for isn't provided here. We'll to get back to you quickly, always within 24 hours and promise to help answer any of your specific inquiries.
For general questions about our new Digital HD Studio Courses:
• Studio Online Courses
• Digtial HD Courses
For general questions about ordering, shipping, and customer service:
• How does the Special Offer "Buy 2 DVDs, Get 1 Free" work?
• Can I track my package?
• Can I just order the old-fashioned way?
• Are your DVDs region encoded; will they play outside the USA?
• What is your 100% Satisfaction Guarantee?
• Is my credit card and personal information secure?
• What is your e-mail address policy?
• I don't have a coupon, what do I do?
• Will I have to pay a customs duty for an international order?
• What if my package arrives damaged?
• What do I do if my DVD is skipping or freezing?
Q: How does the Special Offer "Buy 2 DVDs, Get 1 Free" work?
A: When you add 3 DVDs to your shopping cart, the amount of the least expensive DVD will automatically be discounted from your total. There is no limit to this discount. For every two DVDs you buy, you can add another one free: buy 4 and get 2 free. The discount will be applied to DVDs of lesser value first. Multi-DVD sets and bundles count as one product. The free DVD must be added to your cart at the time of purchase.
Q: Can I track my order shipping progress?
A: Yes, for all orders, domestic and international, you will automatically receive an email that confirms your order shipment and a hot link that connects with USPS to track your order as it progresses to its delivery. If you can't find the email, simply login to your account, click on 'My Orders' on the right hand navigation bar, and select the order in question. Order status and shipping information will be displayed for that order.
Q: Can I just order the old-fashioned way?
A: Sure, simply place an order on our website as though you were going to pay by credit card. At the point the online system asks for your card number, don't enter anything but print out that webpage and mail it to us along with the full payment for the order to: Pranamaya,101 S. Topanga Canyon Blvd. #358,Topanga, CA 90290.
Q: Are your DVDs region encoded; will they play outside the USA?
A: We do not region encode our DVDs (actually they are encoded region 0 for all regions). This allows any player in the world access to our DVDs; but, they are recorded and encoded with the NTSC video format, and your player must be able to handle this. DVD players in many regions of the world are dual-format, so the NTSC format is rarely a problem; but be sure to double check your player before ordering.
Q: What is your 100% Satisfaction Guarantee?
A: We want you to be 100% happy with you order, so we provide a 100% satisfaction guarantee on all products returned within 60 days of purchase. If you are unsatisfied with your purchase for any reason, your can return it to: Pranamaya,101 S. Topanga Canyon Blvd. #358, Topanga, CA 90290. You must include a copy of your order email or shipment packing slip. Refunds can only be made to the credit card that was used to make the purchase. We will refund 100% of the invoiced purchase price for the DVD, minus shipping costs. We cannot accept returns on DVDs purchased from other retailers or sources.
After 60 days from the purchase date accompanied by a copy of your order or packing slip, we will accept returns of all unopened DVDs, minus shipping costs.
If you are having a technical problem or received a damaged DVD during shipment, please contact us for a replacement and we will send out a replacement DVD immediately.
Q: Is my credit card and personal information secure?
A: Absolutely. We use state of the art 128-bit encryption technology for our data capture and processing, ensuring a fully secure transaction. Some browsers will send a warning that there are secure and non-secure elements displayed on a web-page; in our case all of your sensitive data is secure, and it is merely a few of our graphics that may be causing your browser to give this error. We also do not share your personal information with anyone, for any reason, at any time.
A: We use your e-mail address to send our newsletter, an special offer updates about our current products and new releases. We will never share this list with any business for any reason.
Q: I don't have a coupon, what do I do?
A: We use the coupon system for occasional sales and for customers ordering with special circumstances. If you see the 'Enter Coupon Here' box but don't have a coupon, there's nothing to worry about. They are used in only limited circumstances, and unless you've specifically been given a coupon you're unlikely to use this. Joining our email list is the best way to ensure that you will be notified of any special sale coupons.
Q: Will I have to pay a customs duty for an international order?
A: Possibly. We have had reports of customers needing to pay import duties on several occasions, but not in every case. Unfortunately we have no control over this, and cannot predict whether or how much duty you might need to pay in your own country.
Q: What if my package arrives damaged?
A. If you notice the package is damaged upon arrival, indicate to the carrier that it is damaged and that you cannot accept it. If it has already been delivered, contact us right away and we'll send a replacement immediately.
Q: What do I do if my DVD is skipping or freezing?
A: The first thing to do is flip the disc over and examine the underside for dirt or scratches. If you see anything unusual, clean it gently with a soft, lint-free cloth moving gently from the center hub outwards. Do NOT use a circular polishing motion, as you can further damage the DVD. If the problem persists, please try to replicate the error in another player, either a set-top or a computer DVD player. Sometimes there are slight incompatibilities between players, and one might work where another doesn't. If this doesn't solve the problem, contact us to arrange for a replacement.